Help & advice. We want to be in direct contact with our readers.

Please understand since this site is not operated professionally or commercially, We also no commitments for online availability can give. Nevertheless, many readers confirm every day that our response times are better than with many fee-based providers! Therefore, just contact us with any questions and we will endeavor to answer them as soon as possible.

Markus Hanf
Markus Hanf

Nothing is more valuable than a personal contact.

"Me and my colleagues strive to be personally and always accessible to you. In a direct conversation, all unclear things can always be solved most easily. There are no simple questions, but we try to answer comprehensively and comprehensively. "

Direct way: Chat with us directly.

You can usually reach us via LiveChat! (Shown on the bottom right)

If we are not ONLINE: Leave us a message.

If we are offline, you can always leave us a message here. We will answer them as soon as possible.

For complex questions: also available by phone.

In more complex cases, we are also happy to assist by phone with advice. Since we can not have 24h telephone service (private project with free service, no commercial interest), we ask in this regard for advance notice or appointment.

To make an appointment

The ways you can reach us:

Contact 1

Direct contact in live chat (direct)

More than 15.000 readers have already reached me directly in the chat. This communication channel integrated directly on the page enables quick advice and help without leaving the page!

Directly to
Live chat
Contact 2

Contact via “Whatsapp”

You can also reach us via Whatsapp, however I am not using Whatsapp on my main device due to data protection reasons, Therefore, please do not expect immediate answers.

via Whatsapp
Contact 3 NEWS “Channel”

With our news channel, we provide you with current information or news, but also make sure that you do not just vollzutexten. So there is a maximum of one relevant message per day and a maximum of 5 messages per week. You can always sign up and unsubscribe.

NEWS channel
Contact 4 “group”

Discuss a topic in the group and ask others for advice directly and immediately. In addition this moderated group is here. Spammers have no chance because we will block them easily and permanently.

Groups invitation
Contact 5

Markus at (Direct)

I also have my own telegram access. You can reach me directly via @ vpntester and can also talk to me directly.

Markus Hanf
at telegram
Contact 6

Our Facebook page “News”

For Facebook users who want to follow our new articles, our Facebook page is at your disposal.
Please note that we will not be there daily for questions.

on Facebook
Contact 7

Our page “News + Direct” is a useful replacement for the already overloaded Facebook and also available in German. That's why we also have a presence here and also offer help via this portal.

Available 24 hours
Contact 8

Direct contact via e-mail (direct)

More than 18.000 answers my readers' emails so far, especially when I'm not available in chat. I am happy about every message in this way and answer within 24h guaranteed.


Contact 9

Telephone availability (appointment)

In many cases, it makes sense to communicate directly over the phone, but I ask for an appointment, for example, by e-mail in advance. My phone is not operated by a call center, which is why I can not always take off.

+ 49-40-22861140✆ Austria: